We are pleased to announce the activation of a new Japanese support portal at Second Life.com. The localization team has been working diligently to get this department up and ready for resident consumption! What this means is that our Japanese speaking residents will now have a way to submit tickets in Japanese! Previously our Japanese support requests were sent by email, but now we have a ticket submission form available which supports the use of Kanji.
Our Premium and Concierge customers will also be able to access Live chat via our Japanese help page, although we currently only offer chat in English. Our customer support agents are available to help with all your billing and account questions. Should you need help in Japanese you can now submit a ticket through the Japanese Support Portal!
Help is also available through our German Support Portal. Should you need help in your preferred language, please submit a ticket through our Support Portal and choose from our current language options. An agent will respond to you as soon as they are available in your preferred language.
Our toll free Japanese lines are available 24 hours a day, 7 days a week for your support needs, although support will be English-only at certain times. Our English-speaking customer support agents will be on call to help you with all your billing and account questions.
Well done to our Japanese localization team, they got this up and running for us in no time! Fantastic job!
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