It's here!
The Knowledge Base to Wiki Pilot is up and running!! For those of you that missed our previous news, this is a pilot which will be testing the Second Life Wiki as the new home for our current Knowledge Base. Our plans are to use the Wiki as a place where you, the Resident, will not only get more accurate information, but also participate in the collection and dissemination of that information!
Most of the Knowledge Base Beginners' articles on the Wiki will be editable. We have added a review system using Flagged Revisions, which will allow you to update our articles with useful, new, and up-to-date information. We have selected some Residents to act as reviewers based on interest and commitment to the current Second Life Wiki. The articles will appear as their reviewed version to all Residents when looking through the Wiki, but will still be available for updates! Every Wiki page has a complete revision history. Destructive changes can quickly be undone, not only by Linden Lab employees, but by fellow Residents.
A few pages, such as our legal and policy articles, will continue to be protected, and won't be editable by Residents. These articles will appear in the namespace "Linden Lab Official" to differentiate them from the other articles.
If we deem this Pilot test to be a success based on your active participation and the data we collect, we'll begin transitioning the entire Knowledge Base to the wiki.
During the pilot, Knowledge Base Suggestion tickets will be unavailable. For all other ticket types, see "Support Tickets Explained". Your participation will be key during this pilot process, so please feel free to comment and provide us with feedback from your Wiki experience!! Enjoy!
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