Reports regarding unauthorized access have declined after the implementation of Square Enix Security Token. However, we are still receiving reports about them from users who have not implemented Square Enix Security Token. We would like to take this time to suggest possible ways to prevent the PlayOnline ID and password from being stolen through the Windows version of the PlayOnline Viewer.
- Do not share PlayOnline ID and password with anyone even if the other person is a close friend.
*Square Enix employee will never ask you for the PlayOnline password.
- Do not leave PlayOnline IDs and passwords written down where they may be found by others.
- Do not use a password which can easily be guessed by a third person.
- When accessing PlayOnline using a computer that will be shared by many others, be sure to use the "Guest Login" feature and not register the account information to the PlayOnline Viewer.
- While visiting various websites, do not click on a link if you are unsure about the content of the link.
- Do not use any type of third party software since there is a possibility of damage to the character data and danger of the PlayOnline ID and password being stolen.
- Be sure to install Windows Update and perform virus checks periodically to keep your computer's security setting up to date.
In addition, use of the Square Enix Security Token is very effective to prevent damage to game data through unauthorized access. If you are using the Windows version of the PlayOnline Viewer, it is highly recommended to use one.
In order to ensure that your personal data and the PlayOnline account remain safe and secure, please be sure to manage your Windows and internet connection settings.
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