CCP Games has announced that EVE Online experienced an extended downtime today as the team worked to address database issues that have resulted in some players losing items. Players that may have been affected by the database issues are those that were logged into the game roughly 75 minutes before CCP took the cluster down for maintenance.
However, players who were not logged on but had outstanding buy orders or contracts may have been affected by those who were logged on and acted on them.
If you suspect you have lost items due to the database issues, CCP Games encourages you to file a petition with a list of the items lost. According to the announcement, CCP states these items are permanently lost but they have every intention to work with players affected in order to properly reimburse them.
Details on today's issues below:
Shortly after Tranquility started up after downtime on 7 May 2010, we noticed that players were having issues with items disappearing while doing market transactions, while unstacking items and during other "item-related" actions.
We identified the cause as an error in the running of a script which takes old itemIDs (each item has a unique ID number) from trashed items and reassigns them to new ones. Since that failed, newly created items were unable to receive itemIDs and this caused issues across several inventory-based systems.
In total, up to 114,000 itemIDs were potentially affected during the timeframe (11:28-12:43 GMT), which is 0.0071% of the total items.
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